From Astrolabe’s Web Site:
Our emailed reports now come in an attractive and printable PDF format. In order to read our reports, you will need the Adobe Reader (aka Acrobat Reader) version 4 or better. This is a free program available at the Adobe web site and it is already installed on most computers. Each email takes approximately 250K worth of room in your inbox.
As soon as your credit card is authorized, your report will be emailed automatically. Depending on the speed of your email server it should take somewhere from 5 minutes to 3 hours to receive your report. If you don’t receive it, please first check your spam mail folder if you have one. If it’s not there send us an email and let us know you didn’t receive your report and if possible provide an alternative address for us to send it to. We will find a way to get it to you. Our work hours are Monday-Friday 9:30am-5:30pm EST. You can also contact us by phone at 800-843-6682
IF you have very restrictive spam filters and Child Safety filters (many of our reports mention your sex life) then please turn them down or off or add us to your address book / whitelist.
Chart services are not refundable unless we have made an error in entering birth data in producing a report. Astrolabe will correct the error at no further charge to you.
You assume the responsibility for the selection of the chart service report. Please be sure to download samples of our output from the website or call us at 1/800/843-6682 to request sample output.
All calculations and/or interpretations purchased through our chart service department or supplied free of charge at our website are intended for entertainment only. Astrolabe assumes no liability for any decisions made based on output from our programs, chart report services or free chart services. In no event will Astrolabe be liable to you for any damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of the information provided to you in one of our paid or free chart services.